Contact
Say hello.
One form. It comes to me, and in most cases I answer it myself.
Send a messageI read everything. I can't promise to answer everything - there's a lot of it - but I get to most of it, and I'd rather you wrote than didn't.
Before you write
Some of it's faster elsewhere.
- Can't access something you bought Try the help desk first. It answers most access questions in seconds. If it can't sort you out, send a message using the form below and I'll sort it. Nine times out of ten it's a typo in the email address used at checkout.
- Fred members Joining Fred gives you a direct line to me, and Fred himself is there any time. Both are quicker than email.
- Coaching enquiries Everything's laid out on the coaching page - have a look first, then send a message if you're still not sure which one fits.
- Refunds and policies Read the refund policy and the privacy policy and terms before you write. They answer most of it.
- Media and podcasts Happy to talk. Send a message with what you're after and when.
If something's gone wrong with an order
Include these and it's fixed in one message.
- The email address you used at checkout - including any typo, if you spotted one
- What you bought, and roughly when
- What happened, or what you're seeing instead
Most access problems are a mistyped address at checkout, so that first one usually solves it on the spot.
Send a message
Write to us here.
One request
Write like an adult.
I'm happy to be disagreed with - the whole business is built on disagreeing with people. But abuse, swearing at me or insults get deleted and won't be answered. Everything else gets a fair hearing.
We usually reply within 6-8 hours. It's a small team, not a 24/7 operation, so weekends and after hours can slow us up a little.
30 N Gould St, Ste R
Sheridan, WY 82801
USA