On this page
Payments & currency
All payments are in USD unless otherwise stated. All pricing includes relevant taxes and charges unless otherwise stated.
Your privacy
- I don't rent, sell or give away your contact details to anybody. I've never done it and I never will. This is something I take very seriously.
- I only send you information you asked for. No irrelevant or dodgy promotions. If you've ordered products from me, I'll send you relevant information about them — how to access what you bought, coaching ideas based on your purchase, and follow-up lessons, which typically come as a bonus to the original purchase.
- I only promote and endorse products I use myself. I don't chase a fast buck with gimmicky products. It would be easy to promote every offer that comes my way; I don't even think about most of them. I will also let you know about new books and products I bring to market, based on what you've bought before.
- You can unsubscribe at any time. There's a link at the bottom of every email — if you don't want to hear from me, you can pull the pin whenever you like. You can also email or call and ask to be removed, or use the contact page.
- The information on my websites is not a quick fix or a miracle cure. It's based on how we learn other skills, like walking or throwing a ball. The learning strategies are simple, but you'll need to work at them to see improvement. No quick fixes, no miracle cures, no black magic — and you will need to practice the concepts to get the full benefit.
- There's no obligation or pressure to buy anything listed on my sites. But I do sell golf stuff — physical items, digital products and premium content.
- I make product offerings from time to time, and there's no obligation to buy any of them. That repeats the point above, but I want it to be very clear. If receiving email promotions about my products is likely to offend you, please unsubscribe.
- I track web pages with Google tracking and Meta pixels to learn more about user and market behaviour. Google or Meta may place tracking cookies on your device for this purpose. At no point is personal information collected or stored by me through this.
- I may use re-targeting to share other offerings, content or products based on your activity.
- I may use correspondence you send me — emails, letters and so on — as blog content or other marketing material. Let me know if you have questions about that, or if you'd rather I didn't.
- Due to the volume of email I receive, there's no guarantee I'll respond to everything. I do my best to get back to everyone, but I can't promise it. Apologies in advance.
Agreeing to this policy
By using my site, you agree to me using your data in accordance with this policy. There are certain services I may not be able to provide if you choose not to give me the relevant information. When asked for personal information you may decline, but where it's necessary to provide a service or feature, your use of that feature may be restricted as a result.
For example, if you don't want to give an email address, I can't send you access details for a premium product stored on a private membership site. And in almost every case the shopping cart requires an email address for payment — and therefore access — to go through.
Incorrect email addresses
If you enter an incorrect email address when you order, there's no way for the system to send you your login details. Please take a moment to check it's right, otherwise it will slow down how quickly you receive what you bought. An incorrect address can delay access for 24 hours, and longer over weekends and holidays.
Shipping
If you order a physical product, in almost all cases it ships the same day, or at the latest the next business day. Shipping times vary but products usually arrive within 2–4 days within Australia. If yours hasn't arrived within a week, please get in touch.
If you choose a Premium shipping option, the item ships same day and goes express where possible, provided you order before 2pm. Outside Australia, shipping times vary considerably and can occasionally be up to 21 days.
I use third-party companies to deliver physical products and will provide a tracking number by email where possible. At this stage it isn't possible to include tracking for book purchases — I know that sounds odd, and it's a limitation of Australia Post's protocol rather than a choice.
Purchase security
In 2017 I moved to ThriveCart, a secure shopping cart, and my websites are monitored by a professional service that checks for hackers, bugs and suspicious activity around the clock. The short version is that I've built systems to keep your data as secure as I can make it.
Refunds
The general product refund policy covers all ebooks and training courses, including but not limited to Look & Shoot and UnF*ck Your Golf Swing purchases.
Accessing paid digital content
Unless otherwise stated, content is stored on a private, secure online portal. If you can't remember your password, use the "forgot password" feature — there are further instructions there to walk you through any problems.
If you used an incorrect email address when ordering, it will delay your access. Please take your time with the login process.
If your order doesn't come through
Occasionally, through nobody's fault, an order isn't authorised by the payment gateway. The cart doesn't recognise the order and no money has moved. This is rare, and it can be sorted by emailing the details to golfhelpdesk@gmail.com.
Occasionally the cart won't recognise an order and you won't be added to the product. Apologies in advance if that happens — get in touch and it'll be resolved quickly. These situations are extremely rare, and most issues turn out to be an incorrect email address entered at the time of order, or a hiccup accessing the members' portal.
EU purchases
We do not offer our products or services to customers located within the European Union.
If you are accessing this website from an EU member state, please do not place an order.
As a small business based outside the European Union, we have chosen not to sell into the EU because of the regulatory requirements that apply to that market. Accordingly, we do not advertise or actively market our products within the European Union.
Pricing
In some cases you may see a price higher than the one advertised. That can happen because:
- You've landed on an older page, or the pricing has since been updated.
- The shopping cart has pre-selected a higher-priced item — for example the video version of an ebook. In that case you can select the ebook-only version.
- I'm split testing different price points.
If you have questions, get in touch. Pricing is almost always in USD unless otherwise stated.
If you email me or post on my social media
I may use anything you send me — email, social media comments and posts, text messages and so on — in my marketing material. That might be as a testimonial, a post on social media, or an email to my list. I will never divulge personal information such as your email address or phone number.
Digital product access policy
We occasionally get requests for access to digital products bought many years ago. To avoid confusion:
- Access to digital products is provided at the time of purchase.
- Older products may be retired, replaced or removed as platforms, content and systems evolve.
- We don't restore access to legacy products after extended periods, typically beyond two to three years.
- New editions, rewrites, rebrands or updated systems are treated as new products and require a new purchase.
For example, Look & Shoot has been retired and replaced by UnF*ck Your Putting. Buying the older product doesn't include access to the newer one.
Where "lifetime access" is mentioned, it refers to the lifetime of the product as it exists — not the lifetime of the business, and not future versions. Digital products may be updated, replaced, rebranded or retired over time, and lifetime access doesn't include automatic access to new editions, rewrites, platforms or replacement products.
Launch & promotional pricing
From time to time we offer limited-time pricing on books, courses, physical products and training. When a deadline is announced, it means the promotional pricing ends at the stated time, the product either increases in price or bonuses are removed, and the offer will not remain available indefinitely.
We occasionally allow a brief administrative grace period to process orders submitted close to a deadline. However, we don't guarantee extensions, we don't reopen offers on request, and we don't negotiate pricing individually. Future promotions may happen at our discretion.
If you see an offer that resonates with you, make the decision while it's available.
Conduct
Abusive behaviour won't be tolerated. If you can't express your thoughts like an adult, without swearing or insults, your emails will be deleted and almost certainly won't be answered.
Company information
That's about it from me. If you have any questions or concerns, send them through the contact page.